InnoSource takes care of all details in recruiting, screening, interviewing and selecting candidates. Very responsive when situations arise. This allows us to focus on our business and process improvements knowing we have a team from InnoSource taking care of our staffing needs.

- Managing Director – Customer Operations, American Electric Power

Our Team for Success.

You can trust our skilled professionals to work closely with your team throughout the entire staffing process to fill your customer service vacancies with top talent. We aim to ensure that applicants have the best opportunities for success in the future.

Recruiting & Screening Specialists

These individuals keep in contact with the hiring manager at a client’s site throughout the candidate interview process. Customer service recruiting and screening specialists attend the company’s Needs Assessment meeting to learn specific demands of the position or career opportunity. These individuals generate candidates, perform résumé and phone screenings and conduct in-person interviews.

Account Managers

An account manager becomes the main point of contact for the new hire once an associate receives a job offer. The account manager is familiar with human resources policies and procedures and is there to support a client’s company while our associates are on-site. This role can be customized according to the client’s on-site needs. This individualized attention to detail has helped to make us one of the leading call center recruitment agencies nationwide.

Payroll & Benefits Specialists

Our payroll and benefits specialists ensure our staff members are paid correctly and understand benefits available to them and that all human resources compliance rules and regulations are met. At InnoSource, a top provider of call center representative jobs, our payroll and benefits specialists respond to all client and internal staff questions within 24 hours.

On-Site Outsourcing Managers

An on-site outsourcing manager is key in performing an individual function operated by InnoSource. The on-site outsourcing manager is a specialist within the operational area being outsourced. This individual works closely with our client management team to ensure all day-to-day responsibilities and service-level agreement requirements are met and that a high level of customer satisfaction, as well as employee satisfaction, is achieved.

Six Sigma Black Belts

This individual is a Six Sigma specialist who is available to our clients when needed. This expert assists by analyzing our client’s business and operations processes and then provides recommendations to allow the business to run more efficiently, focusing on saving time and money for said client.

Statistical Analysts

A statistical analyst is responsible for the collection and reporting of data associated with a function outsourced to InnoSource. This individual ensures that the integrity and relevance of the data reporting is provided to the operational management team. This expert provides operational suggestions based on a continuous review of the data critical to the health of our client’s business.

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