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Quality Associates

We're best known for our expertise in call center staffing and customer service staffing solutions, helping clients and candidates not only in Columbus, Cleveland, Akron, Pittsburgh, Tampa, and Orlando, but nationwide. More than 30% of InnoSource's new hires are from referral, and even more of our candidates come from the employed workforce. Watch our video.

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We reduce the risk of turnover by offering an enterprise-grade benefit package.

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Our customer service and call center solutions can support all components of the recruiting process.

contact us to learn how we can help you.

Positions We Excel at Filling.

InnoSource offers clients high-quality professionals for a wide range of positions, including: View Positions Titles

  • Accounts Payable
  • Accounts Receiveable
  • Administrative Support
  • Application Processing
  • Bank Tellers
  • Billing Call Center
  • Claims
  • Clerical Collections
  • Collections
  • Computer Operators
  • Credit
  • Customer Care
  • Customer Service
  • Data Entry
  • Developers
  • Help Desk
  • IT/Customer Operations Support
  • Network Support
  • PC Installs/Upgrades
  • PC Support -- Tier 1 & 2
  • Peripheral Operations
  • Print Room Operations
  • Production Control
  • Technical Administrators
  • Technical Analysts
  • Technical Support
  • Telecommunications

We Attract the Best Talent.

We're serious about acquiring and retaining the highest quality talent. So we offer a benefits package that is among the best in the industry, including:

  • Employee Health Care
  • Dental Reimbursement
  • $25,000 Life Insurance
  • Flexible Spending Account
  • Paid Time Off
  • 401(k) Plan

Helpful Resources.

Below are some helpful whitepapers about On-Site Outsourcing and Contract Staffing.

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  • Reducing Call Center Productivity Deficit

    Call centers are generally acknowledged to have unique challenges. From attendance issues to under-performers who remain in the operation and performance managing new hires that are not the right fit etc., there are many examples of productivity deficit. In the past, these were accepted as realities of call center operations. That no longer is the case. There are strategies to reduce these deficits that can have an immediate impact on call center productivity and financial results.

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  • What is On-Site Outsourcing?

    With the recent economy, many companies have refocused on their core business, with a renewed determination to be the best in the world at fewer things. They want to focus internal resources on the core business and are open to effective ways to get the other things done. On-Site Outsourcing is an alternative to off-site outsourcing to go after accelerated improvement and optimization.

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  • Workforce Flexibility — A Strategy to Address Seasonal Spikes in Hiring Volumes

    As agility becomes essential for success in today's marketplace, companies are rethinking their approach to staffing. Increasingly, they are reconsidering the traditional hiring model. Is it the optimal approach in every situation? Companies no longer see the wisdom in filling every position with a permanent employee, whose real cost only begins with a salary and extends to benefits, payroll taxes, recruiting, hiring costs, employment liabilities and a host of other expenses. Companies are instead thinking through options to align the employment strategy with the job family. For seasonal demands or other spikes in hiring volumes, contract staffing can provide unique value in terms of flexibility, quality and reduced costs. If the contract staffing vendor works in partnership with internal HR professionals, companies retain visibility and control while protecting the employment brand.

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  • Financial Impact of High Turnover

    Even in an industry where continuous turnover seems to be a fact of life, it is possible to break the cycle and improve the operation, the culture and the financial results. To build the business case for going after high turnover, it's helpful to consider the financial impact to the business.

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  • 10 Tips for Call Center Employee Engagement

    Engaged employees are healthier and more productive and they have less absenteeism. Additionally, talented people are more likely to stay with their current employer if they receive positive recognition, opportunities for development, and encouragement to reach their potential. Below are 10 tips to not only spike, but also sustain heightened employee engagement!

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